Refund Policy

Last updated: November 2024

Refund Policy

1. Digital Products and Services

1.1 Subscription Services

  • Subscription cancellations will stop future billing cycles
  • No partial refunds are provided for unused portions of the current billing period
  • You will continue to have access to the service until the end of your current billing period

1.2 One-Time Purchases

  • We offer a 14-day money-back guarantee for one-time purchases
  • Refund requests must be submitted within 14 days of the purchase date
  • Refunds will be processed using the original payment method

2. Refund Eligibility

2.1 Eligible for Refund

  • Technical issues preventing access to our services
  • Duplicate charges or billing errors
  • Service unavailability due to system-wide outages

2.2 Not Eligible for Refund

  • After the 14-day refund period has expired
  • If terms of service have been violated
  • For partially used services or consumed content
  • If the account has been suspended due to policy violations

3. Refund Process

3.1 How to Request a Refund

  1. Contact our support team through contact form
  2. Provide your order number and reason for the refund
  3. Include any relevant details or screenshots

3.2 Processing Time

  • Refund requests are typically processed within 3-5 business days
  • Credit card refunds may take 5-10 business days to appear on your statement
  • Other payment methods may have different processing times

4. Special Circumstances

4.1 Technical Issues

If you experience technical issues that significantly impact your ability to use our service, please contact our support team immediately. We will work to resolve the issue or provide appropriate compensation.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of such changes.

6. Contact Us

If you have any questions about our refund policy, please contact our support team from contact form.

We strive to handle all refund requests fairly and in accordance with this policy.